Contact Us

Contact Alvexnora

Email service@alvexnora.com for product questions, order updates, returns or privacy requests. Include your order number where relevant. Do not send full payment-card details or passwords.

Choose the right next step

  • Choosing teaware: tell us which item or silhouette interests you.
  • Order status: provide your order number and email used at checkout.
  • Return request: contact us within 30 days of receipt before posting a parcel.
  • Damage or wrong item: retain the packaging and share clear photographs where safe.
  • Privacy: describe the right or preference you wish to exercise.

Who operates this store

Chengdu Hanyun Zhengji Network Technology Co., Ltd.
Owner: Deng Yuexiang
Company / return correspondence address: Unit 55, 9th Floor, Building 1, No. 20 Jialing Road, Wuhou District, Chengdu City, Sichuan Province, China
Business contact: +852 9791 4084

The company address is used for company correspondence and authorised returns. It is not a walk-in retail location. Please obtain return instructions before sending goods.

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