Shipping Policy
Effective date: October 10, 2026. This policy applies to purchases from Alvexnora, operated by Chengdu Hanyun Zhengji Network Technology Co., Ltd..
Where we deliver
We currently accept delivery orders to the United States only. All shipping charges and thresholds below are in USD. Delivery availability for an address is determined at checkout. We do not promise service to an address that checkout cannot support.
Shipping options and charges
| Option | Discounted merchandise subtotal | Charge |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited, where available | Any subtotal | $7.99 |
The free standard shipping threshold is calculated after product discounts and before shipping and applicable taxes. The options and total charges shown at checkout apply to your order. Expedited shipping does not shorten order preparation automatically and has no guaranteed arrival date unless we expressly provide one for your order.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Preparation covers processing and readying an order for dispatch. Carrier transport begins after dispatch, rather than on the order date. The combined standard window adds the two stages. These are planning estimates, not guaranteed delivery appointments. Business days exclude weekends and applicable public holidays. Missing address details, payment issues, customs processing, weather and carrier disruptions can affect the timing. If a material delay occurs, contact us to discuss the order status and available options.
Tracking and delivery
When tracking is available after dispatch, we provide it through your order notification or order status page. Carrier scans may take time to appear. A tracking number alone does not establish that delivery has occurred. Check the carrier updates and contact us if the parcel appears stalled or an expected delivery is missed.
Address changes and cancellations
Review your delivery details before paying. Email service@alvexnora.com promptly with your order number and requested correction or cancellation. We can only confirm a change after checking the order stage. Once handed to a carrier, we may be unable to change the address or stop the parcel. We will explain available next steps; requests are not automatically guaranteed.
Delayed, missing or damaged parcels
If tracking reports delivery but you cannot locate the parcel, check the delivery location and ask household members, then contact us. For visible parcel damage, retain packaging and take photographs if safe. Tell us about damage, a wrong item or a missing parcel as soon as practicable so we can investigate with the carrier and arrange an appropriate remedy. Do not discard the item or return it without instructions. We do not remove statutory consumer rights through a carrier claim process.
Taxes and import charges
Applicable checkout taxes are displayed before payment. Import duties or other charges, if applicable and not collected at checkout, may be required by authorities or carriers. We do not promise duty-free delivery or invent a tax amount. Ask us before ordering if you need clarification.
Contact
Email: service@alvexnora.com
Operator: Chengdu Hanyun Zhengji Network Technology Co., Ltd.
Owner: Deng Yuexiang
Company and return correspondence address: Unit 55, 9th Floor, Building 1, No. 20 Jialing Road, Wuhou District, Chengdu City, Sichuan Province, China
For returns after receipt, see our Return Policy. Please request return instructions before sending a parcel.