FAQ
Shopping
How do I choose?
Start with the role: pouring, drinking or supporting your tea table. Then consider silhouette, colour and the space you have. Our How to Choose guide explains the differences without assuming unlisted dimensions or materials.
Are all objects in a photograph included?
No. Scene props are styling elements. Only items expressly listed are included. Product images include AI-generated concept visualizations.
Can every item go in the microwave or dishwasher?
No compatibility is assumed. Follow the instructions supplied with the actual item and ask us if you need clarity.
Orders and delivery
Where do you ship?
Currently the United States, subject to address availability at checkout.
How much is shipping?
Standard shipping is $5.99 below a discounted merchandise subtotal of $50, and free at $50 or more. Expedited is $7.99 where available. Prices are USD.
How long should I plan for?
Preparation: 5–10 business days after order/payment confirmation, subject to needed information. Standard carrier transport: 10–15 business days after dispatch. Combined standard estimate: 15–25 business days. Estimates may change with disruptions and are not guaranteed appointments.
Can I change my order?
Email promptly with your order number. We can confirm a change only after checking the order stage.
Returns and help
How do I return something?
Request a return within 30 days of receipt at service@alvexnora.com before posting. Personal preference return postage is paid by the buyer. Approved refunds are processed within 10 business days of receiving the return, then bank processing time applies.
What if it arrives damaged?
Retain the packaging and item. Tell us what happened and provide photographs if safe. We will investigate and explain the remedy.
Company & support
Alvexnora is operated by Chengdu Hanyun Zhengji Network Technology Co., Ltd.. Owner: Deng Yuexiang.
Unit 55, 9th Floor, Building 1, No. 20 Jialing Road, Wuhou District, Chengdu City, Sichuan Province, China
service@alvexnora.com