Order Changes & Cancellations

Please check the items, email and delivery address before payment.

Request a correction

Email service@alvexnora.com with your order number and the exact change as soon as possible. Do not send full card details. We check whether preparation or carrier handoff has progressed before confirming what can be changed.

Cancellation before dispatch

A cancellation request is not automatically a confirmed cancellation. We will explain whether the order can be stopped and how an approved refund will be processed to the original payment method. Payment-provider processing time may apply.

After dispatch

We may be unable to stop or redirect a parcel already with a carrier. Contact us to discuss available options. After receipt, the Return Policy explains the return request process.

Delays and your rights

If we cannot meet the stated shipment window, we will address the delay and provide any consent or cancellation options required by applicable law. Nothing here removes mandatory consumer rights.

Company & support

Alvexnora is operated by Chengdu Hanyun Zhengji Network Technology Co., Ltd.. Owner: Deng Yuexiang.
Unit 55, 9th Floor, Building 1, No. 20 Jialing Road, Wuhou District, Chengdu City, Sichuan Province, China
service@alvexnora.com