Damaged or Incorrect Items

If your parcel or item arrives damaged, or the item differs from what you ordered, contact service@alvexnora.com as soon as practicable.

What to include

Provide your order number, the item name and a short description of the issue. If safe, attach clear photographs of the item and packaging. Do not handle sharp broken edges to take a photograph.

Keep the evidence

Retain the item, outer parcel, labels and internal protection during investigation. Do not discard or return anything until you receive instructions, unless safety requires otherwise. Tell us if retaining it is unsafe.

Assessment and remedy

We review the circumstances and explain an appropriate remedy under the applicable rules. Depending on the issue, this may involve replacement, return or refund. Postage responsibility for a fault or incorrect supply is assessed with the remedy; ask before arranging a return service.

No loss of statutory rights

Photographs support investigation and do not remove mandatory rights. Contact us if you cannot provide them.

Company & support

Alvexnora is operated by Chengdu Hanyun Zhengji Network Technology Co., Ltd.. Owner: Deng Yuexiang.
Unit 55, 9th Floor, Building 1, No. 20 Jialing Road, Wuhou District, Chengdu City, Sichuan Province, China
service@alvexnora.com