Privacy Policy
Effective date: October 10, 2026. Alvexnora is operated by Chengdu Hanyun Zhengji Network Technology Co., Ltd., which is responsible for the store data practices described here. Our company address is Unit 55, 9th Floor, Building 1, No. 20 Jialing Road, Wuhou District, Chengdu City, Sichuan Province, China.
Information we receive
When you browse, place an order, create an account, subscribe or contact us, information may include your name, email, phone number, delivery and billing addresses, account identifiers, order history, support messages and marketing preferences. Payment providers process payment information; do not send card numbers or security codes by email. Device and browsing information can include IP address, browser, page interactions, cookie identifiers and approximate location inferred from network data.
Sources and purposes
We receive information directly from you, automatically through the storefront, and from providers involved in payments, delivery and store operation. We use it to operate the store, process transactions, arrange delivery, answer requests, manage returns, prevent fraud, maintain security and meet legal obligations. Marketing communications are subject to consent or other requirements applicable to you. You can unsubscribe from marketing; necessary order messages may still be sent.
Providers and sharing
Shopify hosts the store. Payment, technology, delivery and support providers may receive information needed for their services. We may disclose information when legally required, to protect rights and safety, with your direction or consent, or in a lawful business transfer with appropriate protections. We do not list an advertising pixel as installed unless its actual configuration is confirmed. Any advertising-related processing is subject to the settings and choices provided through the storefront.
Shopify processing
Shopify processes data to provide and improve its services and may have its own responsibilities for certain features. See Shopify’s privacy policy and Shopify’s privacy portal for its practices and requests concerning data it controls. Requests about this store can be sent to service@alvexnora.com.
Cookies and preferences
Essential technologies support the cart, checkout, security and preferences. Where optional analytics or advertising technologies are used, applicable choices should be available through Shopify’s privacy controls. Visit Your Privacy Choices for the store’s privacy request and opt-out entry. You may also adjust browser settings, although blocking essential cookies can affect shopping. Marketing consent can be withdrawn by unsubscribing or emailing us.
Retention
We retain information for as long as needed for the relevant purpose, including orders, support, accounting, security and legal obligations. Periods vary with record type and applicable requirements. Information no longer needed is deleted or de-identified where practicable; legal retention and dispute-related exceptions can apply.
International handling and security
Store data can be processed outside your country through our business and service providers. Required safeguards apply to transfers where the law requires them. We use reasonable operational and technical safeguards but cannot promise absolute security. Avoid emailing sensitive identity or payment details unless a secure, necessary verification process has been explained.
Children
The store is not directed to children. We do not knowingly seek children’s personal information. A parent or guardian who believes a child supplied data can contact us to request appropriate action.
Your rights and requests
Depending on your location and applicable law, you may have rights to access, correct, delete or obtain data, limit certain uses, withdraw consent, or opt out of relevant sale, sharing or targeted advertising. These rights can have exceptions. Email service@alvexnora.com with your request; we may need proportionate identity verification and will respond within applicable legal periods. You may use an authorised agent where law permits. We do not penalise you for exercising a lawful right. Contact us to appeal or complain about a response; you may also contact the authority available in your jurisdiction.
Updates
We update this notice when our practices or requirements change, show a new effective date and provide additional notice where required.
Contact
Chengdu Hanyun Zhengji Network Technology Co., Ltd.
Owner: Deng Yuexiang
Unit 55, 9th Floor, Building 1, No. 20 Jialing Road, Wuhou District, Chengdu City, Sichuan Province, China
Email: service@alvexnora.com